Cancellation and Refund Policy

The BUYER has the right to withdraw from the contract within 14 (Fourteen) days without any justification.

Pursuant to Article 15 of the Distance Contracts Regulation; In ring orders, there is no right of withdrawal (right to cancel and return) depending on the legal conditions, since the ring size is prepared individually. However, there is no right of withdrawal in marriage wedding rings with inscriptions upon the request of the BUYER. In addition, all products produced in line with the BUYER’s requests are also within the scope of products where the right of withdrawal cannot be used.

The right of withdrawal period starts on the day the contract is established in contracts for the performance of services; in contracts for the delivery of goods, it starts on the day the consumer or the third party designated by the consumer receives the goods. However, the consumer may also exercise the right of withdrawal within the period from the conclusion of the contract until the delivery of the goods.

Determination of the right of withdrawal period;

Delivery of the goods by the seller to the carrier is not considered as delivery to the consumer.

In contracts where the delivery of goods and service performance are made together, the right of withdrawal provisions regarding the delivery of goods shall apply.

In order to exercise the right of withdrawal, the SELLER must be notified by phone or e-mail within 14 (fourteen) days and the product must not be covered by the provisions of Article 15 titled “Exceptions to the Right of Withdrawal” of the Distance Contracts Regulation published in the Official Gazette on 27.11.2014 and must be available for resale by the SELLER. In case this right is exercised;

a) The original invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent to the SELLER within 10 (Ten) days together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued)
b) The products to be returned within a period of 10 (ten) days from the submission of the right of withdrawal request must be returned to the SELLER complete and undamaged together with the box, packaging, certificates, gift products and accessories, gift certificates, if any. In the event that any of these materials are not sent or are damaged, even if caused by the transportation company, the return process is completed by deducting the cost of the material from the return amount. The BUYER should learn which way to follow for these transactions by contacting the SELLER from the contact information specified.

The carrier envisaged within the scope of the right of withdrawal will be determined by the SELLER. In case of exercising the right of withdrawal, transportation costs and insurance costs shall be borne by the BUYER.

The product price shall be returned to the BUYER within 14 (fourteen) days following the receipt of the right of withdrawal request to the SELLER.

PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL  

a) In line with the BUYER’s wishes or personal needs, products specially prepared for the BUYER upon the BUYER’s request are outside the scope of the right of withdrawal. For this reason, at the request of the BUYER, when personalized production is made in a color different from the mineral color offered on the website, or in special orders other than the ring size range, necklace and bracelet length offered on the website, in marriage wedding rings with inscriptions, or after the delivery of the ordered product to the BUYER, when transactions such as changes in the ring size, necklace, bracelet size and model made in line with the BUYER’s request are made, these products, which are specially produced in line with the special requests of the BUYER, fall within the scope of products where the right of withdrawal cannot be used. Pursuant to Article 15 of the Distance Contracts Regulation No. 29188, which entered into force on 27.02.2015, there is no right of withdrawal (right to cancel and return) in ring orders, depending on legal conditions, as the ring size is prepared individually.
b) Contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the SELLER or the provider.
c) Contracts for the delivery of perishable goods or goods that may expire.
d) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of goods whose return is not suitable in terms of health and hygiene.
e) Contracts relating to goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Contracts for books, digital content and computer consumables provided in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
g) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.
h) Contracts for accommodation, transportation of goods, car rental, provision of food and beverages, and leisure time for entertainment or recreation, which must be concluded on a specific date or period.
i) Contracts for services performed instantly in electronic environment or contracts for intangible goods delivered instantly to the consumer.
j) Contracts for services that are started to be performed with the approval of the consumer before the expiration of the right of withdrawal period.
k) Products delivered to an address outside the Customs Territory of Turkey as a result of the buyer’s declaration of an overseas delivery address are excluded from the scope of return.